The following guidelines and procedures help us ensure complete satisfaction with your event. Please contact our Sales & Catering Department for any special arrangements.
Meeting Rooms
Please adhere to the agreed function schedule as other groups may be utilizing the same room prior to or following your event. Should your needs change, contact your Catering Sales Manager and every effort will be made to accommodate your requests. The seating capacity in the meeting rooms will vary depending on set-up, equipment and/or displays, head table, dance floor or other requirements. In order to maintain the quality and appearance of our facilities, stapling, tacking and taping to wall coverings or wood surfaces is prohibited. Please consult with our banquet staff regarding your requirements.
Billing
All banquet and meeting-related charges are subject to one master bill. All no-shows will be included in the master billing. Prior credit may be established upon completion of a credit application and approval by our accounting department. We reserve the right to request all or part of the bill prior to the function. Functions must be paid for in advance or at conclusion of such event unless direct billing status has been applied for and approved 30 days prior to your function. Full payment of all group charges incurred are due and payable 10 days from the billing date and are subject to a 2% per month service charge on any outstanding balance.
Tax Exemptions
Tax-exempt status will be granted if furnished with documentation 10 days prior to your event. Ohio laws require that the tax-exempt organization remit all monies on the tax-exempt billing. Local bed tax and sales tax on alcoholic beverages are not subject to exemption. We cannot offer tax-exempt status to anyone paying with a personal check or credit card.
Security
Liability for any damages incurred by conference attendees or guests at any resort facilities are the responsibility of the organization booking the event and will be billed accordingly. The resort is not responsible for the security of or delivery/pickup of equipment, displays, printed material or any other items necessary for any function. Please consult with our Sales & Catering Manager for additional information.
